Utility Assistance Program for Renters

This program has now ended.

The Department of Public Service and Vermont State Housing Authority have $12.7 million available to assist renters through the Vermont Emergency Rental Assistance Program for Utility Services (VERAP-U). Water and sewer bills for eligible renters or landlords are included in this new program.

The rental assistance program began in early spring 2021. The utility assistance program is open for applications as of June 2, 2021.

UPDATE (9/26/22): VERAP-U will be winding down over the next few months. On October 1, assistance payments for utility bills will be reduced from 100% to 70%. The last day to apply for VERAP-U will be December 31, 2022. All payments will end on June 30, 2023. For more information see erap.vsha.org

Customer Eligibility

This funding is available to cover rent and utility bills for residential renters who:

  • are at or below 80% of area median household income;
  • have experienced unemployment, loss/reduction of income, or other financial hardship due to COVID-19;
  • and face a risk of homelessness or housing instability.

Renters can receive up to 12 months of assistance for services rendered on or after April 1, 2020. There is a cap of $10,000 on utility benefits.

UPDATE: new applications will not be accepted after December 31, 2022. Participants enrolled in the program on this date will continue to receive assistance at 70% until their benefits are used up or June 30, 2023.

Landlords can work with eligible tenants to apply for payment of bills that are included in rent.

Renters can apply at erap.vsha.org or call 833-488-3727. A copy of utility bills will need to be submitted.

Getting Started (for Utility Owners)

1. Login/register in the Owner Portal located at: https://verapownerportal.reframeassist.io/#/auth/login

2. Use the exact name on your W-9

3. Enter 9999 as your Tax ID

4. If you have not provided a W9 and direct deposit (ACH) information in the last 12 months, please do so at https://vtutilityhelp.com/

Reviewing Customer Applications

1. Login to the portal at https://vcaaptwoutilityportal.reframeassist.io/#/auth/login

2. Click on the Unit Certifications item in the left hand navigation menu to see a list of customers who have applied for funds.

3. Click on an application and fill in the required information.

5. The VERAP Caseworker will review your request and authorize payments.

Other Assistance Programs

The Vermont COVID-19 Arrearage Assistance Program (VCAAP) has closed.

The Low Income Household Water Assistance Program (LIHWAP) can provide water/sewer bill assistance to eligible households with overdue bills. Find info at https://vtruralwater.org/lihwap/

The Vermont Homeowner Assistance Program (HAP) can provide water/sewer bill assistance to homeowners. Homeowners can apply  at https://vermonthap.vhfa.org/ Utilities can find info and register at https://vermonthap.vhfa.org/serviceProviders

Note that a customer’s bill cannot receive payment from multiple programs. However, because each program has slightly different requirements and timeframes, it may be possible for a customer to receive payments for different bills from different programs.


Helpful Resources

Portal Login: https://verapownerportal.reframeassist.io/#/auth/login

Informational letter from DPS: https://vtruralwater.org/wp-content/uploads/2021/08/VERAP_U_-Informational_Final.docx

Recording of Utility Vendor Training: https://vtutilityhelp.com?wvideo=4xqfn3b68p

VERAP-U Website with FAQs: https://vtutilityhelp.com/

Vermont Emergency Rental Assistance Call Center: 833-488-3727 (833-4VT-ERAP)
Monday – Friday: 8:30am – 7:00pm, Saturday: 9:00am – 1:00pm

List of All Water/Sewer Bill Assistance Programs