COVID-19 Information for Water & Wastewater Systems

Water and wastewater are essential services and need to be prepared in order to prevent interruptions due to COVID-19. It is important for drinking water and wastewater operators to stay informed about in order to protect public health as well as your personal safety. We have compiled a list of resources below and we will keep this page updated with the latest information.

Emergency Preparedness

Vermont Rural Water has partnered with Vermont DEC and Green Mountain Water and Environment to put together guidelines to help water and wastewater systems prepare for emergency situations related to COVID-19. Click here to download the document.

We held a training on Emergency Preparedness for Vermont Utilities in July—click here to view the slides. Also take a look at this article from the American Water Works Association about using lessons learned from the pandemic to update your emergency response plan. Click here to read the article.

Shutoff Moratorium

All public water and municipal wastewater systems are under a shutoff moratorium for the duration of Vermont’s state of emergency. Systems cannot disconnect users because of delinquent payment. Click here for more information.

Arrearage Assistance

The Vermont COVID-19 Arrearage Assistance Program (VCAAP) is currently out of funding and not accepting applications. We will post an update if more funding becomes available. Click here for more information.

Report Impacts of COVID-19

Use this form to anonomyously share information about how the pandemic has impacted staffing, operations, maintenance, and long-term projects at your water/wastewater system. This information will be used to advocate for the needs of utilities at the state and federal levels.


The VT WARN network has been reactivated to help water and wastewater systems share resources and receive assistance during the COVID-19 outbreak. Find more information at


VT WARN has plenty of reusable cloth face coverings available for water and wastewater operators. Email to request masks for your system.

Water & Wastewater Designated Essential Workforce

Operational staff at water and wastewater systems have been designated as essential by Vermont Emergency Management and the US Department of Homeland Security. This means that operators have the ability and responsibility to continue normal functions during the COVID-19 response. View guidance from US Department of Homeland Security

Additionally, drinking water and wastewater are considered critical infrastructure by the Cybersecurity and Infrastructure Security Agency. View guidance for critical infrastructure. 

You can use the template below to create a letter that all system personnel can carry with them to ensure they are able to get to work and perform their job. Add in your system’s contact info and print it on town or utility letterhead.
Download the Template here.

Technical Assistance

Our field staff continue to be available for onsite or remote assistance. If your system is in need of help, please reach out to us at 802-660-4988 or


Vermont Rural Water will be holding training classes on Zoom at least through summer 2021. Click here to see our upcoming webinar trainings. DEC and OPR are accepting online trainings for continuing education requirements.


Last updated 3/9/21