Utility Billing Assistant – Champlain Water District (South Burlington)

Posted: May 31, 2024

Working for Champlain Water District means you make a difference in the lives of over 83,000 customers throughout Chittenden County. Not only will you be part of an organization that provides safe, high quality drinking water, but you will also join an amazing team that protects Shelburne Bay and that exceeds federal and state requirements. For more than 20 consecutive years, Champlain Water District has received the “Excellence in Water Treatment” award issued by the Partnership for Safe Water.

Champlain Water District also takes care of its employees. Here is what’s in it for you when you join our team:

  • Competitive pay: $22 – $27 per hour, depending on experience
  • Excellent work hours of 7:00 am – 3:30 pm Monday through Friday
  • Great work-life balance
  • Platinum-level health insurance plan with the employer contributing 81.5% of the premium
  • Dental and vision benefits that are 100% employer paid
  • and much more! Visit champlainwater.org to read the complete job description.

The Utility Billing Assistant performs a wide range of clerical and administrative support functions for the distribution department and serves as the first point of contact for the public. Under general supervision employee performs a variety of administrative, operational, and fiscal tasks.

A few of the functions of the role are:

  • Schedules appointments and the prepares work orders for the municipalities managed by the CWD Distribution Department.
  • This position functions as the primary backup to the Utility Billing Supervisor for the purpose of preparing water bills for managed systems and is required to receive and competently answer customer inquiries and calls regarding their water bill and associated information as required.
  • May assist with the disconnection procedures for water/sewer account for the water systems managed by the District pursuant to State Statute Title 24. As directed, assists with following through on customer agreements and or collections before and during the disconnection process including regular status reports of such to the Director of Distribution.
  • Assists with Backflow Device Testing Notifications to appropriate properties for required device testing, and maintaining the backflow device reporting database within water systems managed by the District as necessary.
  • Visit champlainwater.org to read the complete job description and requirements.

If you have excellent customer service and computer skills with at least two years of experience in an office work environment we would love to hear from you!

Champlain Water District is an Equal Employment Opportunity employer.