Description
Verbal de-escalation training is a valuable skillset that equips individuals with effective communication tools to navigate tense and potentially volatile situations. Mourning Fox’s training is dynamic and engaging, no matter if this is a new topic for a participant or a well-seasoned clinician. He focuses on preventing violence through assessment and verbal interactions. Participants in this training gain skills and knowledge to help them to better identify who is at risk of becoming violent or aggressive, and what the behavioral signs are that someone may be potentially assaultive. Participants learn skills and techniques that can help to de-escalate high intensity situations verbally. In addition, he presents methods for improving staff communication around and during a crisis as well as the importance of documentation language. The role of respect as a protective factor is discussed throughout the training as well as some basic brain science that can impact our attempts at de-escalating a situation.

Mourning Fox uses information he has gained over the years as a Crisis Prevention Institute trainer, a Non-Abusive Physical and Psychological Intervention trainer, and as a Mental Health First Aid trainer combined with information he gained as a trained crisis negotiator working with law enforcement. This training ultimately aims to promote conflict resolution through dialogue, creating safer and more harmonious interactions in various settings.

Credit
3 TCH (Water & Wastewater)

Instructor
Mourning Fox (Caldera Associates, LLC)

Proctor
Allison Smith (Vermont Rural Water Association)