Customer Service

VRWA offers online registration, membership renewals and products for sale over its website for the convenience of water and wastewater systems. Below are our customer service policies. Please call 800-556-3792 for additional assistance.

Shipping & Handling

Physical products (such as signs) incur a shipping charge. Please see item descriptions for shipping rates on a particular product.


We ship via the US Postal Service to US and Canadian addresses only. Orders are sent within five business days.

Refund/Return Policy

  • Any item may be returned for a full refund for any reason.
  • Shipping charges will not be refunded.
  • Training courses and event registrations will be fully refunded if an attendee cancels before the registration deadline (24 hours before the event).
  • Membership dues can not be refunded.


We do not give out the email or mailing addresses of our members and clients.